Manage your business more intelligently
• Maximize device uptime with Intelligent Support tools.
• Increase productivity with fewer interruptions.
• Simplify troubleshooting and managing your device.
Get easy access to service and support with intelligent tools for your Ricoh Device
Would you like an instant access to customer service and support? Yes you can, with RICOH Intelligent Support. It is a collection of intelligent tools, apps and services that help your business stay productive with continuous support.
Enjoy real-time remote service, automated updates, alerts and self-help tools that provide various options for troubleshooting your multifunction printer (MFP) or printer to continuously have a smooth and efficient print, scan, copy and fax processes.
Automated Device Updates and Alerts
Maximize MFP / Printer Uptime
Manage your MFP or printer with Automated Device Updates & Alerts with ease — these features include three functions that help you maintain your device and reduce downtime.
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Low Toner NotificationsSet it up to automatically alert you via email when toner levels drop to a specified amount, helping to ensure you always have enough toner to finish those critical and time-sensitive jobs.
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Service Call NotificationsAutomatically send an email alert when your device experiences a technical issue. The service call notification also provides your service engineer with advanced information, helping to limit the time needed to service your machine.
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Automatic Remote Firmware UpdateAutomatically updates your device with the latest firmware, helping to optimize your machine for maximum efficiency.
What is Remote Connect Support?
RemoteConnect Support allows a customer support operator to remotely connect with a client’s MFP/Printer device via the Internet using the second -generation Smart Operation Panel. This function enables the support center to diagnose and resolve issues by real-time screen sharing, remote guidance and operation, thereby dramatically reducing the need for field engineer visits.
How to use RemoteConnect Support?
Step 1: Call your Ricoh Support Center.
Step 2: Let your service expert guide you through the connection process to generate your secure connection code — your code will appear on the panel.
Step 3: Give your service expert your one-time code to enable screen sharing.
Step 4: Let your service expert do the heavy lifting so you can get back to work quickly.
News & Events
Keep up to date
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06 Jan
Ricoh named third largest in audio visual integrator list by SCN for two consecutive years
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24 Dec
Ricoh included in the Dow Jones Sustainability World Index for five consecutive years
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04 Dec
Ricoh selected amongst the Financial Times “Best Employers Asia- Pacific 2025”
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27 Nov
Ricoh received top five-star rating in the SDGs Management edition of Nikkei Sustainable Comprehensive Survey 2024