Support
We're about the best products and services with support, advice and training solutions to keep your business and running.
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Service requestWith experienced technicians across the country and a dedicated help desk, our response times meet your needs.
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Order suppliesOrder supplies for your Ricoh device using your serial number and the contact phone number for your account.
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Drivers and product informationThe latest drivers, documentation, user manuals, software and plugins for your Ricoh products.Read more
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Knowledge baseStay in control and find out more about your Ricoh products and services devices with an online database 24/7.Read more
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WarrantyOur hardware products are covered by an up to 3 year warranty and our Ricoh Software Assurance Plan (RSAP).Read more
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MaintenanceFrom preventative maintenance and servicing to production service maintenance, we keep you working.
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TrainingYour relationship with Ricoh doesn’t end after your purchase. Our training and education for software solutions, devices or production machines makes the most of your investment.
Frequently Asked Questions
Through the MSDS link on the Support page or via the Product Documentation section.
Paper misfeeds can be caused by the condition of the paper and how it is loaded. Paper should be stored in a dry, cool place and ensure you 'fan' the paper before loading.
You can also try printing from another tray. If this is successful, replace all paper in the problem tray with fresh paper from a new ream.
Be sure to check the correct paper size is set in the problem tray before you print by adjusting the three 'fences' in the paper tray so they are gently touching the sides of the paper.
An SC service code may be caused by something obstructing the finisher or stapling unit. Check there is nothing obstructing the trays (like a waste paper bin). Switch the power off, wait for ten seconds, then switch the power back on. If the problem still occurs, contact us for further assistance.
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My Device
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Recycle: Ricoh consumable recyclingRemove an existing device for recycling
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Relocate my deviceRelocate an existing device
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Security Read more about Ricoh security